This app is only available on the App Store for iOS devices.

Description

***The My Verizon App works best if you are on one of our newer plans. Don’t have a S, M, L or Unlimited? Switch now.***
The My Verizon App has a new look! Use this app to manage your entire Verizon account from anywhere, in style.
Features include:
The Feed
All you need to know about your data, plan, and bill in one seamless Feed, personalized with products and content just for you.
The Data Hub
Your data control center. Clearly see how much data is being used, who is using it and how to get more the second you need it.
Plan Management
Review and manage your plan from anywhere. Easily switch to a different plan or go unlimited at any time right from the palm of your hand.
Simplified Bill
A clear and simple bill that explains what's changed from month to month. Understand and pay your bill with just a few taps
Verizon Up Rewards
Rewards you really, really want. Just for being a Verizon customer. From amazing once-in-a-lifetime experiences to tons of good stuff from the brands you love. Because, thanks. Simply, enroll today, exclusively in the My Verizon app.
On-Demand Support
In-app support that’s there before you need it. Instant access to the answers you want without having to call for help.
Shop Tech
The fastest and easiest way to browse, buy and customize the latest devices and accessories, all without leaving the app.
In-Store App Experiences
In your settings, set app location services to “Always” prior to your visit and take advantage of customize in-store experiences. Optimize your visit by checking-in for appointments upon arrival, scanning accessories for self-checkout, and much more.
One app. Total control.
***The My Verizon App is now also available to conveniently serve all prepaid self-service needs. Make payments, enroll in Auto Pay, monitor usage, add data or change a plan directly on your prepaid device. Managing your prepaid account on the most reliable network has never been easier.***

What’s New

Verizon Up is even more rewarding! You’ll get 1 credit each and every month just for being a customer. That’s 1 fresh, new reward every month—choose from tech, gift cards, concert and sports experiences and more.
And, it’s easier for Verizon Up members to use Device Dollars and Accessory Discount rewards when shopping in the app. During check out, just follow the instructions and tap to apply your savings to eligible devices and accessories. No more copying and pasting codes!

Very good app that has it all

This app is super easy to use and has everything you need! You can pay your bill, view your bill including breakdown of charges, set up auto pay, change your payment info., view your bill, view how much data you’ve used/have left and even see exactly where your data was used..it’s broken down into percents in 10 different categories(internet, apps, chat, navigation, video, messaging, audio, cloud, downloads and gaming). The only thing I dislike is that it’s not usually accurate as it always shows me having some low percent usage for gaming when I haven’t touched a game. What I also like a lot is that you can change your plan as needed as far as how many GB you need each month. I also like the Verizon up feature: once you have accumulated enough money thru payments each month (I think it’s like $ 300 dollars), you can apply $ 5 dollars towards different things like an extra GB of data, gift cards, or “device dollars” where the money accumulates and you can use it in the future to apply to a new device. It’s free money! The last feature I love is being able to ask questions at any time about anything: Technical questions about your phone, your bill or anything you can think of really. You can browse and find your topic or speak to their support staff right from the app.

Poor customer service

My service was knocked down by Hurricane Michael 10/10, along with losing my power and internet. I purchased an AT&T SIM card so I could speak with family & friends who were concerned. When my power was up and running I called Verizon and told my story. The gentleman was apologetic and explained that I would be receiving 3 months of free service. Apparently there was miscommunication because an hour ago I received a text from Verizon that I was behind in payment and could lose my service. I called Verizon CS and while waiting I paid the bill online through my bank. The first gal I spoke to explained about the upcoming free payments. I told her I had paid the bill and it would be received by Verizon on 10/30. She transferred me to a second gal who wanted me to make arrangements to pay through her. I explained I had already paid and she repeated several times she could not guarantee my service would not be interrupted. I am usually a calm person but this person was extremely frustrating and I could tell she was frustrated herself. I have had your service for many many years and always on time. There should have been a way for her to put info somewhere when you would get paid.
I went to my online banking and canceled my payment and paid you so you would not cut my service. Employee rights and responsibilities examples. Very inconvenient and after the past few weeks of zero Verizon service a complete and total lack of Customer Service.

Ok

Reception is dependable. Customer service is acceptable, mostly. The quality of customer service has declined in recent years as customer base expanded, however I have found if you have the patience to call back when service has been unacceptable, odds are decent that you will receive better service on the second call (sometimes a third try is required).
I have stayed for over 10 years because my personal experience with Sprint was worse and AT&T I have found to be less than honest (my personal opinion) in their practices based on my personal experience with home services. AT&T's MO with me has always been to apologize that I was misled yet refuse to take financial responsibility for the misleading representation or relieve me of the resulting loss.
Historically I do my upgrades between Black Friday & Christmas and Verizon has had attractive promotions in that timeframe. However I am disappointed in Verizon's holiday promotions for the iPhone so far this year. Hope they get better. The up to $300 off they advertise is NOT a discount because they require you trade-in your current phone. You can sell your phone on any number of sites, Verizon is at best paying what you are owed for your phone, so no discount. I have never noticed this kind of deception (my personal opinion) in Verizon advertising/ promotions before. Trust it won't be a pattern

Information

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

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Supports

• Family Sharing

  With Family Sharing set up, up to six family members can use this app.